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Customer Support


Context Help

If you feel lost inside our Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A pop-up menu will show up. It comprises thorough info about all the actions that you can perform on that particular page. Each pop-up menu shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide range of educational video clips demonstrating how to use our hosting Control Panel. They're shot for those of you who would like to see how things are getting done instead of just reading articles. Thus, anyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you searching for, check out our comprehensive FAQ database, which contains questions asked by actual users and provides real solutions. We regulary update our Frequently Asked Questions database with new Q&A's in an attempt to cover all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, we have a fantastic team of tech support engineers available 24-7-365 and ready to help you with any problem. Each trouble ticket you send will be responded to within sixty minutes (the average trouble ticket response time being only twenty minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 274188

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com